COVID 19 POLICY AND PROTOCOL

 

 We are currently open for dine-in service with limited seating.
The safety of our customers and employees is priority. Please read through our policy and protocols before your visit:

 

DINE IN SERVICE - RESERVATIONS AND WALK INS

  • As of Sept 13th 2021, all dine-in customers 12 years + will be required to show proof of vaccination before being seated. Government issued photo ID will also be required for 19 years + 

  • Latest info on vaccine card requirements can be found here

  • Photos or paper copies of vaccine cards are acceptable, but photos of govt. issued ID are not acceptable.
    You must bring your actual government issued ID with you.

  • Reservations are strongly recommended due to very limited seating. 

  • To make a reservation call 604-255-5550 after 4 pm, Tue - Sun. 
    (Please make sure to speak to someone to confirm your reservation as we may not be able to check voicemail on time.) 

  • 6 people max per group (we may restrict to smaller group sizes if at capacity)

  • Reservations are limited to 1.5 hour

  • Tables can only be held for 15 minutes, or reservation will be cancelled. 

  • Because we require extra time to adequately sanitize and prepare for the next customer, please do not be late or over stay your reservation.

  • At this time, reservation are available for 5 pm, 6:45 pm, and 8:30 pm only. 

  • Guests are required to wear a mask at all times except when seated at a table. 

  • Guests must use hand sanitizer provided and properly wash hands when using the washroom.

  • No outside food or drink will be allowed (including cakes or desserts).

  • Please note that we do not have extra space to store guest's personal belongings safely. Please bring only what you need. 

  • If you are sick or experiencing symptoms, have been in contact with sick persons or have travelled outside of Canada in the last 14 days, please stay home.

  • We have the right to refuse entry to anyone showing symptoms of Covid19.

  • All dine-in guests will need to provide one group member's full name and phone number.

  • Guest who would like to take home their unfinished meal will be provided a takeout container for self service.  

  • If you arrive early for your reservation, please do not wait inside the restaurant.
    (After checking in, please wait outside and we’ll let you know when your table is ready.) 

  • Our kaiseki menu is available for reservation only with 24 hours notice. CURRENTLY UNAVAILABLE
    (Please note that we cannot accommodate allergies or substitutions for kaiseki.) 

 

 

TAKEOUT CUSTOMERS

  • Takeout can be ordered by phone 604-255-5550 or through our delivery partners Skip The Dishes or Uber Eats.

  • We strongly recommend ordering by phone or delivery app instead of in person to reduce contact with employees.

  • Due to high volume or calls, our phone line may be busy. If you cannot get through, please try again in a few minutes.

  • If possible, please send only one member of your household to pick up your order. 

  • Masks are required at all times while inside the restaurant. 

  • Proof of vaccine is not required to order takeout.

  • We ask that one takeout customer and one delivery courier enter the restaurant at a time. 

  • Please wait outside, or come back at your order pick up time. 

 

COVID 19 PROTOCOLS

  • We follow up to date regulations from the Provincial Health Officer, Vancouver Coastal Health, and WorkSafe BC. 

  • Employees have received training and are CovidSafe certified.

  • Employees who are sick, at risk or showing symptoms will not come to work.

  • All employees wear masks and follow strict hygiene protocols, including proper hand washing.

  • Reduced table seating and no seating at the sushi bar.

  • Sauce bottles have been removed from tables.

  • Hand Sanitizer is available on each table and front counter.

  • Washrooms are cleaned and sanitized every 30 minutes or as needed.

  • Tables and seats are sanitized between use.

  • Menu books are wiped and sanitized between use.

  • Increased sanitizing of counters, surfaces and high touch areas and items (like washroom doorknob, credit card machine, etc).

  • Dine in customers 12 + must show proof of vaccination to be seated.

  • Aggressive behaviour, verbal abuse, and disregard for health and safety regulations will not be tolerated. 
    Please respect our rules. 

 


The restaurant and food service industry is working very hard to keep open during this challenging time.
Please help businesses remain open by following the rules. Thank you very much for your continued support!
We will do our best to keep serving you, and make changes to our
 protocols as required.